FAQ

We want to get your order out to you as soon as possible. We dispatch all orders placed Monday - Friday on the same working day if payment is made and processed before 2.45pm. If you place your order after 2.45pm or over the weekend, it will be dispatched the next working day.

Orders shipped to the UK should take no longer than 3 working days to arrive, if you select our Free First Class Shipping option. We also offer a Next Day Delivery service to the UK with DPD. If you are outside of the UK, delivery times vary with different delivery methods, but should take no longer than 10 working days to arrive.

First Class Standard delivery for our UK customers is completely free, no matter the value of your order. We also offer free tracked shipping to the UK for orders over £50. For quicker shipping options to the UK for orders under £50, we offer a Tracked Service, and a Next Day Delivery service. Our rates for the EU differ depending on country, but prices start from as little as £3.49. Please see our delivery page for more information.

You can check out with PayPal or Credit/Debit Card. All payment methods are safe and secure and we do not hold any of your personal details. We do not accept any other form of payment.

If you have not received a confirmation email from us, please get in touch as we may have an incorrect email address for you. We will be able to confirm your order and payment for you and change any incorrect details.

You are welcome to return any unwanted items to us within 30 days of the original purchase date. To be eligible for a full refund, items must be returned in an unopened and sellable condition. You are responsible for the cost of any returns to us. For more information please see our returns page.

If your order hasn't arrived when expected, please contact us and we'll do our best to track it down for you.

We want you to receive your order as soon as possible, and this means doing everything we can to stop you coming home to a delivery note.

We've made an extra effort to use minimal product packaging and to make as many products as we can the perfect size to fit through your letterbox.

We always ship orders in full, so multiple item orders may not fit through your letterbox. If you would like to have all of your items posted together, please place separate orders - We offer FREE delivery to the UK, so this won't cost you any extra.

Next Day Delivery and Tracked Delivery are signed for services, so a signature will be required upon delivery.